Fit You Fashion Fitness

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Frequent Questions
Frequent Questions
Contact Us
Contact Us
How to Buy
How to Buy
Payments
Payments
Shipping
Shipping
Exchanges
Exchanges
How to wash your products
How to wash your products
Privacy
Privacy
Fit Points
Fit Points
About Us
About Us

SHIPPING


How do I track my order?

Once the order is shipped you will receive a tracking code to track the location of your order directly through the post office website. The code is available for tracking in the next business day the order is posted.
 


How long does it take to get my order?

That depends on which country and city you are buying and what was the chosen shipping method. The EXPRESS is a faster way to send and arrive between 5-10 business days. The ECONOMIC method takes between 10-30 business days. The delivery time for your country can be calculated at your shopping cart after entering your country and zip code. If your order is approved after 2pm (São Paulo/Brazil time) consider the count as start in the next nusiness day. Saturdays, Sundays and holidays are not considered in the calculation of bussines days. Orders made ​​and approved at the weekend will be posted on Monday.
 


When my order will be posted?

Orders confirmed before 2pm (Monday to Friday - São Paulo/Brazil time) follow in the same day. Orders confirmed after 2pm follow in the next business day. Once the order is shipped you will receive a tracking code to track the location of your order directly through the post office website. The code is available for tracking in the next business day. You will receive this code by email and you can also access it on your client area on the site.



How does the free shipping work?

For purchases above R$ 300,00 the shipping is free only for adresses in Brazil. The promotion of free shipping is valid for a limited time and may change or be disabled at any time, without notice.



My order has not arrived, what do I do?

The couriers make three delivery attempts on the recipients address on consecutive days. If you do not have anyone on site to receive, the order will be returned to the senders address. If your order is delayed, please contact the store so we can check with the post office the reason for the delay. All our orders are shipped with insurance if your application has been lost, please contact us so we can check. For the delivery to be done correctly, it is necessary that the customer fill out the shipping address correctly. If the pack return to us for incorrect or insufficient address, the client will have to pay the shipping again.





Customer Service

Email: contato@fityou.com.br

Phone.: (11) 2291-2875


Segunda a Sábado das 10h as 18h

WhatsApp: (11) 94156-8424


Segunda a Sábado das 10h as 18h

LOJA Tatuapé: Rua Azevedo Soares, 1340 - Tatuapé - São Paulo/SP - Segunda a Sexta das 9h as 19h - Sábado das 10h as 18h - Local Map

LOJA Jardins: Alameda Lorena, 1974 - Jardim Paulista - São Paulo/SP - Segunda a Sexta das 10h as 19h - Sábado das 10h as 18h - Local Map

LOJA Moema: Alameda dos Nhambiquaras, 497 - Moema - São Paulo/SP - Segunda a Sexta das 10h as 19h - Sábado das 10h as 18h - Local Map